Luky88 takes your personal data privacy and security seriously. This document clearly explains how we collect, use, store, and protect your information in line with international best practices for data protection.
We understand that your trust is our most valuable asset. Every decision we make about your data is guided by the principles of transparency, security, and respect for your personal privacy.
All your personal and financial data is protected with SSL 256-bit encryption — the same technology used by Malaysia's leading banking institutions to keep your information secure at all times.
Luky88 has never and will never sell, lease, or share your personal data with third parties for marketing purposes. Your data belongs to you — it is not our commodity.
You have the full right to access, correct, or request the deletion of your personal data at any time. The request process is straightforward and handled by our support team.
Your data is stored in data centres secured with multi-layered physical and digital security systems. Access to user data is strictly limited to authorised personnel only.
In the event of any security incident involving your data, luky88 is committed to notifying you within the timeframe required by applicable law.
The luky88 Privacy Policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards relevant to our platform's operations.
Updated
January 2026 — Version 2.1
Important Note: By using the luky88 platform, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully so you fully understand how your personal data is handled by us.
Luky88 is an online gaming and betting platform operating for the Malaysian market. We fully recognise that user trust is the cornerstone of our business, and one of the best ways to maintain that trust is through responsible, transparent, and secure handling of personal data.
This Privacy Policy explains in detail how luky88 ("we", "Platform", or "company") collects, uses, stores, processes, and protects the personal information you provide when using the luky88.vu website, our mobile app, and all related services.
This policy applies to all registered users, website visitors, and anyone who interacts with the luky88 platform in any capacity. We encourage you to read this document thoroughly and contact our support team if anything is unclear or requires further clarification.
This Privacy Policy forms part of the luky88 Terms and Conditions. Your continued use of our platform following any changes to this Privacy Policy constitutes your acceptance of those changes.
Luky88 collects personal information from users through several different means. We only collect information that is genuinely necessary to provide our services safely and efficiently.
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| User Identity | Account verification & KYC | For the duration of the active account + 7 years |
| Financial Information | Transaction processing | 7 years (legal requirement) |
| Technical Data | Security & Improvements | 90 days |
| Game History | Audit & customer support | 2 years |
| Communications | Customer Support Records | 3 years |
Every piece of information we collect is used for a specific and lawful purpose. luky88 does not use your data for any purpose beyond what is stated in this policy.
You may opt out of marketing communications from luky88 at any time by contacting our support team or using the unsubscribe link in our emails.
Luky88 does not sell, lease, or disclose your personal data to third parties for marketing purposes. However, there are a limited number of situations where sharing information is necessary for the operation of our platform.
Luky88 may be required to disclose user information to the relevant authorities when mandated by Malaysian law, including but not limited to court orders, official criminal investigation requests, or anti-money laundering (AML) compliance obligations.
All third parties working with luky88 are bound by strict confidentiality agreements and are required to use received data solely for the stated purpose. We select business partners carefully based on their data protection standards.
Protecting user data is one of luky88's greatest investments. We employ a combination of technology, processes, and staff training to ensure your data is always protected at every level.
While we take all reasonable security measures, no digital system can be guaranteed completely secure against all threats. We encourage you to use a strong, unique password and enable 2FA on your luky88 account.
Luky88 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how users interact with our platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or performance of the luky88 platform. For the best experience, we recommend allowing essential and functional cookies.
As a luky88 user, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or outdated, you may request a correction through your account settings or our customer support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for specific purposes, including direct marketing communications from us.
You have the right to receive your data in a structured, machine-readable format for transfer to another provider if needed.
You may request that we restrict the processing of your data in certain situations, such as while a dispute or review is ongoing.
To exercise any of the above rights, please contact the luky88 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of the progress and outcome.
Luky88 retains users' personal data for as long as necessary to fulfil the purpose of collection and meet applicable legal obligations. Our core principle is to never store data longer than required.
Financial data and transaction records are retained for a minimum of 7 years in accordance with Malaysia's audit and anti-money laundering legal requirements. Technical data such as access logs is retained for 90 days only, after which it is automatically deleted from our systems.
When your account is closed at your request, we will delete or anonymise personal data that is no longer required for legal purposes within 30 days of the account closure date. Data that must be retained for legal compliance purposes will be isolated and not used for any other purpose.
All luky88 user data is stored on servers located in the Asia-Pacific region. Should cross-border data transfers be necessary, we ensure that an equivalent level of protection exists at the destination.
Luky88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of this policy will always be available on this page with a clear "Updated" date.
When we make significant changes to this Privacy Policy, we will notify you through one or more of the following methods: a prominent notice on the platform's homepage, a notification within your account, or an email to your registered address. For minor changes that do not affect your fundamental rights, we may only update the revision date.
Continued use of the luky88 platform after the effective date of any Privacy Policy changes will be considered your consent to the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by luky88, our team is ready to assist you at any time.
For requests specifically relating to personal data rights (access, correction, deletion, etc.), please clearly state the type of request along with your account number so we can process it promptly and accurately. All data-related requests will be handled in strict confidence by authorised personnel.
The luky88 Customer Support team speaks Bahasa Malaysia and is ready to help you better understand your privacy rights. Do not hesitate to contact us — no question is too small or too complex.
256-bit SSL encryption protects every transaction and your personal information within the luky88 platform.
Your information is never sold or shared with third parties for marketing purposes without your consent.
You have the full right to access, correct, or request the deletion of your data at any time.